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Shipping & Returns

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Our Policy:

All original order shipments are made via UPS Ground and orders that total over $99 qualify for free UPS Ground Shipping. Orders need to be placed on www.ergoelements.com before 2PM Pacific Time to ship out on the same day of order. Orders needing expedited shipping or orders to locations outside the Continental 48 US States will need to be called in for a shipping quote to the particular location. Once shipped, the customer will be emailed a shipping confirmation with tracking number. The sole responsibility lies with the customer to monitor the shipment of the order and to make sure the "ship to" address is correct, accessible to the delivery driver, and package is able to be received at the location safely.

  • It is the responsibility of Ergo Elements to tender the package properly to UPS, with the "ship to" address provided by the customer.
  • It is the responsibility of UPS to deliver the product to the exact address provided by the customer.
  • It is the sole responsibility of the customer to receive the shipment from UPS. If the package is left at the customer's door, the customer takes possession of and responsibility for the product, once it is delivered (dropped off by UPS at the address given by the customer).

If you have any further questions, please contact Ergo Elements at 415-671-6392.

 

30 Day Guarantee & Hassle Free Returns:

Click this link to see our full 30 Day Guarantee & Hassle Free Returns policy. 


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Our company is dedicated to providing the very best quality products and service. Creating happy and Healthy customers is our goal! We strive to be the best in the industry.

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