Loading... Please wait...

30 Day Guarantee

ergo-elements-standing-desk-30-day-guarantee.png

Ergo Elements strives to offer the highest quality standing desks, desk frames, monitor mounts, and ergonomic workstations on the market. That’s why we implemented our 30 Day Guarantee! It’s difficult to always know what you’re getting these days, especially without seeing it. We not only want you to see the product, we want you to touch, feel, and do some work on the desk. So you’ll see first hand how great and life transforming our products really are. We stand behind our products, and strive for 100% customer satisfaction with each sale and customer interaction. We want you to love your Ergo Elements product, which is why we offer the 30 Day Guarantee! If you don’t love it, we encourage you to send it back within 30 days for a refund. Please keep the original box, packaging and associated paperwork. Ergo Elements cannot accept returns or refunds on products which have been modified or tampered with. Ergo Elements also can not accept returns for products purchased from anywhere besides www.ErgoElements.com. Shipping costs are nonrefundable.

Rest assured, 99% of Ergo Elements customers are 100% satisfied with their purchase, and we strongly encourage the other 1% to ship the item back within 30 days for a refund. We may contact you to learn why you’re not satisfied, but this is for us to learn from your experience so that we can improve our products, services, and offerings for the future!

TO BEGIN YOUR RETURN:

Call Ergo Elements customer service during business hours at (415) 671-6492, we are located in California and are open from 9:00am-4:30pm Pacific Standard Time, Monday to Friday. We will process the return for you, email you a shipping label, all you have to do is pack it up and drop the package off at your nearest FedEx location!

STEPS TO YOUR RETURN:

Step 1:Call Ergo Elements during regular business hours. We will create a prepaid return label for your return, and email it to you.

Step 2: Pack your product in it’s original box. Ensure the package is secure to safely make it’s return trip to our warehouse. Remove or cover all barcodes and labels on the box, this will minimize the chances of it getting lost or misplaced during shipping. Attention: Customers are responsible for damages incurred due to improper packing.

Step 3: Securely tape our return label to the box, use packing tape to ensure it won’t be ripped off during shipping. Drop off the package at your nearest FedEx location. Note: Write down your tracking number, this is to protect you in case the product is lost during shipment.

Step 4: Once the item arrives at our warehouse, please wait 10 business days for your refund to process. Refunds will be processed back onto the original method of purchase.

Hassle Free Returns

We ship a lot of stuff, so we have a discounted corporate shipping account with FedEx. To help save you money, we’d like to create your label; that way, you receive the same volume discount rates that we do. We can track your return through our account, so you don’t have to worry about it!

  • Standing desk complete sets have a standard $100 return fee.*This covers the return shipping and inspection costs.
  • Standing desk frames only have a standard $40 return fee.*This covers the return shipping and inspection costs.

Think you can beat our shipping rate? Do whatever floats your boat! You’ll still need to create a return merchandise authorization number (RMA Number) with our customer service agent and provide us the tracking info. Products returned without our label are subject to a 10% restocking fee.

Products should be returned in the original box, using the original packaging method. Products returned without original packaging will be subject to a rigorous inspection and 10% restocking fee.We do not accept returns without an RMA number, all returns must be processed by a Newport Vessels customer service member. Returns which have not been processed through our system, returns which show up unannounced, returns which do not have an active RMA number, will be rejected.

Using Our Shipping Label

We create your return shipping label for the same dimension box we ship your item in. If you are using a different dimension box for the return trip, you will be responsible for any additional shipping charges incurred.

Receiving Your Refund

Returns will be refunded onto your original method of purchase. Please allow 10 full business days from our warehouse receiving the returned product for your refund to be processed. Items returned in their packaging will be refunded the original price of the item, minus the return fee.

  • No returns on pre-owned or second hand equipment.
  • No returns from outside the USA on any equipment.
  • No refunds will be issued on modified equipment or components that have been modified or tinkered with in any way. You modify it, you get to keep your creation!
  • All shipping costs are nonrefundable.
  • No refunds on damages due to improper packing by customer on return shipments.

EXCHANGES

Buy the wrong item? We get it, hindsight is 20-20, even we make mistakes sometimes! If you are wanting to exchange your Ergo Elements product for a different one, follow the procedure detailed above.

WARRANTY

We have a 1 year warranty on all Ergo Elements products. Link to Warranty Policy.


Nav

Our company is dedicated to providing the very best quality products and service. Creating happy and Healthy customers is our goal! We strive to be the best in the industry.

Safe & Secure Shopping

Receive The Newsletter